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groingo
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# Posted: 1 Sep 2025 12:55am
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Seems Amazon is getting a very high return rate, so much so the Gift card return window was 2 to 3 hours and now is a minimum of 22 days while return to credit card is a full 30 days plus. Also if you contact support and ask for a supervisor or leadership supervisor...they will pretend to be when they are really not in order to wear you down and frustrate you but their next move is going to be what Ebay has already done which is full AI support, no humans or phone contacts to a human messages only and to both I say so long!
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MtnDon
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# Posted: 1 Sep 2025 09:23am
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Where did that info originate? The search I did on the Amazon app just now does not agree, unless one used a prepaid credit card (depending on issuer). The return we made last week showed up on the gift card within hours.
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groingo
Member
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# Posted: 1 Sep 2025 12:40pm - Edited by: groingo
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This has been my personal experience for the past 5 years and the most recent revelations in trying to get recent refunds....I too had expected and was told by support only a couple of hours which are now into nearly two weeks with their now consistent response for a gift card refund of at least 22 days while a credit card purchase is 30 days or more, this came from Amazon's Leadership division of customer support.
And yes Support is also slated to go the route of Ebay which is AI messaging...no more human phone support.
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MtnDon
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# Posted: 1 Sep 2025 05:45pm
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I have no real idea why you are having a very different experience when it comes to returns and refunds at Amazon. I/we have never had any issues with an Amazon return; they have been easy to make by following the click on this or that buttons. We usually take the Amazon gift card method for the refund, but if choosing to take a refund to the CC used, the refund has come in a very timely manner.
I have heard that if a person's retained purchase to refund ratio is more than the norm, Amazon may place some restrictions on the account. I should add that our return-to-retention ratio is very low. So far this year I have placed 90 orders with 3 returns; about a 3% rate. Two of those were because the delivered goods differed from the advertised specs in some manner. My last return was 3 weeks ago; my wife's only return this year was 2 weeks ago. Both sailed through as quickly as has been customary for years.
I know some brick & mortar stores place return restrictions on people with a high return rate. Is that a possible factor?
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groingo
Member
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# Posted: 1 Sep 2025 10:42pm - Edited by: groingo
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It's ironic that being so close to Amazon's headquarters things can be so different, a good example is Prime deliveries that typically take 2 days average now 7 or more and in the end the warehouse they come from are just 20 minutes away! Refunds have become longer and longer while the product quality or simply defective items has become much more frequent as have used products sold as new.
Best thing to do when you keep track of such behavior is to move on, the aggravation and dissapointment are just not worth it.
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